Shipping policy

SHIPPING POLICY

Last updated: 25 September 2026

Thank you for shopping with Worth The Find UK. This Shipping Policy explains how we process and deliver orders within the United Kingdom.

ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Processing time is separate from delivery time.

During particularly busy periods, promotions or public holidays, processing may occasionally take longer.

DELIVERY AREAS

We currently primarily serve customers within the United Kingdom.

Availability and delivery options may vary depending on the product and destination.

If we are unable to deliver an order to the address provided, we will contact you and, where appropriate, cancel the affected order and issue a refund.

DELIVERY TIMES

Estimated delivery times are displayed at checkout or on the relevant product page where applicable.

Delivery times may vary depending on the product, supplier, destination and delivery service used.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within 30 days of the contract being made, in accordance with applicable UK consumer law.

Any delivery date or timeframe described as an estimate is not guaranteed unless we have expressly agreed a specific delivery date with you.

SHIPPING COSTS

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, order value, delivery destination and delivery method.

Where free delivery is offered, this will be clearly shown on the product page, cart or checkout.

MULTIPLE PACKAGES

Products in the same order may occasionally be dispatched separately.

This can happen because products may be stored or fulfilled from different locations.

If your order is sent in multiple packages, the packages may arrive at different times. You will not be charged additional shipping fees after completing your purchase unless you have expressly agreed to an additional charge.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving a tracking number for the carrier's tracking system to update.

DELIVERY DELAYS

We aim to ensure orders arrive within the delivery timeframe communicated to you.

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, customs processing or other unexpected events.

If there is a significant delay with your order, please contact us at michaelspinolao@gmail.com.

Nothing in this Shipping Policy limits your statutory rights regarding late or failed delivery.

INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at michaelspinolao@gmail.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery period, please contact us at michaelspinolao@gmail.com so that we can investigate the delivery.

Where goods are lost in transit before they come into your physical possession, we will deal with the matter in accordance with applicable UK consumer law.

DAMAGED ITEMS

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at michaelspinolao@gmail.com and provide your order number and, where reasonably possible, photographs showing the issue.

Your statutory rights in relation to faulty, damaged, misdescribed or non-conforming goods are not affected.

CUSTOMS AND IMPORT CHARGES

For orders delivered within the United Kingdom, any charges that you are required to pay will be disclosed where required before you complete your purchase.

Customers will not be charged undisclosed mandatory delivery or import costs after purchase where applicable consumer law requires those costs to have been disclosed before the order was placed.

CANCELLATIONS AND RETURNS

Your rights regarding cancellations, returns and refunds are explained in our Return and Refund Policy.

For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

This does not affect your separate statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

CONTACT US

If you have any questions about shipping or delivery, please contact:

Worth The Find UK

Email: michaelspinolao@gmail.com