Refund policy
RETURN AND REFUND POLICY
At Worth The Find UK, we want to make returns and cancellations clear and straightforward. This policy does not affect your statutory rights under UK consumer law.
CANCELLATION AND RETURNS
If you purchase goods from us online, you generally have the right to cancel your order within 14 days after receiving your goods, without giving a reason, subject to the exceptions set out below.
To exercise your right to cancel, please contact us at michaelspinolao@gmail.com within 14 days of receiving your order.
After notifying us that you wish to cancel, you must normally return the goods within a further 14 days.
Please contact us before returning any item. We will provide you with the appropriate return instructions and return address.
Do not send a return to the address shown on the original parcel or shipping label unless we specifically instruct you to do so, as our products may be fulfilled from different locations.
CONDITION OF RETURNED GOODS
You may inspect and handle the goods in the same way that you would reasonably be allowed to do in a physical shop.
You are responsible for taking reasonable care of the goods while they are in your possession.
If the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.
RETURN SHIPPING COSTS
Where you exercise your statutory right to cancel because you have changed your mind, you may be responsible for the direct cost of returning the goods, where permitted by law and where you were informed of this before purchase.
If an item is faulty, damaged, not as described or incorrect, please contact us at michaelspinolao@gmail.com before returning it. We will handle the return in accordance with your statutory rights.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item is faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible at michaelspinolao@gmail.com.
Please provide your order number and, where appropriate, photographs or other information showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with UK consumer law.
Your legal rights regarding faulty or misdescribed goods are separate from the 14-day cancellation right described above.
EXCEPTIONS
The statutory right to cancel does not apply to certain goods in circumstances provided by law. These may include:
• goods made to your specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery;
• sealed audio, video or computer software that has been unsealed after delivery; and
• certain digital content where supply has begun after the required consent and acknowledgement.
These exceptions do not remove any statutory rights you may have if goods are faulty, damaged, not as described or otherwise do not comply with UK consumer law.
SALE ITEMS
Your statutory rights also apply to products purchased in a sale or promotion.
A discounted price does not remove your legal rights where goods are faulty, not as described or where statutory cancellation rights apply.
REFUNDS
If you exercise your statutory right to cancel, we will refund payments due to you in accordance with UK consumer law.
Where applicable, this includes the price paid for the goods and the cost of our least expensive standard delivery option.
If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above our standard delivery cost.
We may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
Refunds will be made without undue delay and within the time required by UK consumer law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
FAULTY GOODS
Nothing in this policy limits your rights under the Consumer Rights Act 2015.
Goods must be of satisfactory quality, fit for purpose and as described.
If goods are faulty or do not meet the requirements of UK consumer law, you may have rights to a refund, repair, replacement or other remedy depending on the circumstances and when the problem is reported.
CONTACT US
To cancel an order, request a return or ask a question about a refund, please contact:
Worth The Find UK
Email: michaelspinolao@gmail.com